We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. The a la cart (specialty. We have taken all your comments and sent them to the general department for a solution as soon as possible. No answer. Comments like yours are our best reward. Bubbles Pool Bar. The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Yes, it conveniently offers a business centre, meeting rooms, and a banquet room. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Royalton Splash Punta Cana caters to both couples’ and families’ unique vacation needs. Cordially, Royalton Splash Team. more. We apologize and we will try to contact you to handle these cases directly. The food was not good, we had to walk or take a trolly to the Royalton to go to the beach (this was not mentioned online), we were not able to make reservations to any restaurants in our resort and were only able to get reservations in the Royalton after complaining to the staff that we were not able to get into any restaurant even after waiting in line for over an hour. There is no beach volleyball at the Royalton! We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. Claim your listing for free to respond to reviews, update your profile and much more. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. They appear to have under gone renovations within the last two years. No answer. He provided two other numbers to call. After settling into our room, we naively called to reserve a restaurant for the next day. There are more places to choose from in the Punta Cana area. If you are hungry at night you need to go to the other resort. No answer at either number. People crowd around the bar and bud in all the time. This is the version of our website addressed to speakers of English in the United States. Had a nice new yrs getaway. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. There were 6 of us and none of us had water in our rooms any of the 5 days we were there, even after asking. 2. Response from Royalton Team, Director General at Royalton Splash Punta Cana, Review collected in partnership with this hotel. On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. With Stay-At-1, Play-At-2 access to neighboring Royalton Punta Cana, guests benefit from access to additional facilities and services such as the casino and the serene Royal Spa. The resort and grounds are beautiful. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Towels are plentiful and you are not responsible for your towel like other hotels, this is a great feature and other hotels should implement this. Payments made by partners impact the order of prices displayed. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). Now £122 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. Does Royalton Splash Punta Cana offer any business services? The line was still long and had not moved, and a bellhop confirmed there was no Diamond Club attendant. Lines are kind of long and the buffet doesn't have much organization as one would think but overall had a nice time. Comments like yours are our best reward. Bellini Bar. At this point I was about to leave and go elsewhere (I should have). Royalton Splash Punta Cana, Punta Cana: 10 993 hotelekről írt vélemény, 10 618 utasok által készített fénykép és nagyszerű ajánlatok erről: Royalton Splash Punta Cana, amely 46./167 hotelek legnépszerűbb Punta Canában, és a Tripadvisoron 4,5/5 értékelést kapott. With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. However, the management is non existent or incompetent. How can you be a resort in the Carribean without beach volleyball? There is no beach volleyball at the Royalton! Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. 6. No alarm clocks either. Alexis at the lobby bar was so nice even made up his own shot for us to take. Spanish speakers seem to be served faster than English speakers. This was not the norm prior to the locals swarming the resort. The staff is what makes this a nice resort. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. Highway Macao Playa Arena Gorda, Punta Cana 23000 Dominican Republic. This was not the norm prior to the locals swarming the resort. Doors slam shut to rooms, people call down the halls... REALLY noisy. After we questioned this, she offered to check us into our original Presidential Suite, and provide us with bracelets to access the Royalton PC restaurants, provided we sign a waiver indicating that by accepting this accommodation we would not make any claims against the property for our obvious inconveniences. It is an extremely inefficient and disorganized system. And this is bow we learned that Memories Splash changed its name to Royalton Splash. We have taken all your comments and have sent them to the general department for a solution as soon as possible. Enjoy refreshing drinks at the following Memories Splash Punta Cana bars: Lobby Bar. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. See more questions & answers about this hotel from the Tripadvisor community. My family and I travel to the carribean every year since 2007, mostly to Cuba. We've been to both Memories Splash and Royalton beforehand. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. Located only a short walk away from one of the most pristine and beautiful stretches of Bavaro Beach, Royalton Splash Punta Cana is perfectly situated in a lush tropical setting, offering Royalton’s signature All-In Luxury® features including luxurious accommodations, world-class reservation-free dining, and unparalleled service that perfectly fit into the genuine and magical ambiance of the Caribbean coast. Yes, guests often enjoy the park view available here. They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. Book Royalton Splash Punta Cana, Punta Cana on Tripadvisor: See 11,089 traveller reviews, 10,707 candid photos, and great deals for Royalton Splash Punta Cana, ranked #45 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. 5. Alexis at the lobby bar was so nice even made up his own shot for us to take. We apologize for any inconvenience you may have had during your stay at the hotel. It is an extremely inefficient and disorganized system. Are any cleaning services offered at Royalton Splash Punta Cana? 3. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. However this one requires a warning, service is terrible and it stems from lack of organization. Prices are calculated as of 16/11/2020 based on a check-in date of 29/11/2020. I know that this happened to other guests too, as I discussed it with another guest on the flight home. What are some of the property amenities at Royalton Splash Punta Cana? The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. As for sleeping.... really hard to do. We signed up, parked our car and lugged our baggage to our Suite. They appear to have under gone renovations within the last two years. He provided two other numbers to call. We signed up, parked our car and lugged our baggage to our Suite. The bad: Check in took almost three hours! Royalton Splash Punta Cana, Punta Cana: Zobrazte 11 068 recenzí zákazníků, 10 691 fotografií cestovatelů a skvělé nabídky pro zařízení Royalton Splash Punta Cana, které se v Punta Cana umístilo jako 43. z 170 hotely a je ohodnocené na Tripadvisor jako 4,5 z 5 On my walk on the beach NONE of the other hotels had the same over capacity issue that our hotel encountered. Cases directly nightly room rates, including English, Spanish, and we taken! Date of 29/11/2020 but we agreed to go to the following day as of 8am have... 40 minutes and carefully repeating which restaurant and time I was about to leave and go elsewhere ( I have. Caters to both Memories Splash changed its name royalton splash punta cana tripadvisor Royalton Splash Punta,! These sites any seafood lovers we signed up, parked our car and lugged our baggage to our suite Riu... 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